Peoria Park District
  • 18-Oct-2022 to Until Filled (CST)
  • Administration
  • Peoria, IL, USA
  • $22.00 - $25.75 per hour based on qualifications and experience.
  • Hourly
  • Full Time

Benefits and Perks Package

Do you have an interest in IT tech support and troubleshooting issues with software applications and hardware devices for staff? "There's more to explore" in the IT Department as IT Support Analyst I. Apply online today. Pay rate: $22.00 - $25.57 per hour based on qualifications and experience.

We are one park district, one community.

  • Receiving and documenting incoming IT support requests.
  • Escalating issues to next tier support in a timely manner when first level resolution is not possible. Escalating issues to manufacturer support in a timely manner if next tier support is not available.
  • Troubleshooting basic end user issues with software applications and hardware devices and provide basic application support.
  • Recording all info associated with incidents, problems and/or requests in an accurate & timely manner for internal billing purposes. Adhering to ongoing technology and business continuity plans for the District, including hardware/software rotation schedule.
  • Providing technical support to staff and troubleshooting problems that arise in operations of District systems. Being on call 24/7 via cell phone, as occasional early morning, evening and weekend hours are required as needed.
  • Working cooperatively with District consultants and/or vendors.
  • Maintaining security and integrity of all computers and telecommunications, including passwords/passcodes, District e-mail, internet and intranet in compliance with established Information Security Management System.
  • Recording and tracking time dedicated to projects/department chargebacks for other departments accurately.
  • Ordering parts and repairs as required for maintaining systems.
  • Communicating daily or more frequently if needed with Information Security Supervisor in relation to requests made to the department.
  • Following all safety procedures that pertain to the duties performed. Supporting all aspects of the Park District's safety program.
  • Performing all other duties as assigned.

Please see attachment for full job description.

Full Job Description
Peoria Park District
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